Download the DMConsult – Disclosure Statement
Licensing information
dm consult (nz) limited (FSP716311) trading as dm consult mortgages + insurance, holds a license issued by the Financial Markets Authority to provide financial advice services. dm consult has been a full Class 2 license holder since 10th August 2021.
Contact Information
dm consult (nz) limited (FSP716311) trading as dm consult mortgages + insurance, is the Financial Advice Provider.
You can contact us at:
P 06 877 0271 / 0800 030 149 | E admin@dmconsult.co.nz A 1st Floor, 1 Napier Road Havelock North
Nature and Scope of advice service
Financial Institutions we work with via NZFSG and independently
ANZ, ASB, Avanti, BNZ, Co-operative, Cressida, DBR, First Mortgage Trust, General Finance, Heretaunga Building Society (HBS), Kiwibank, Liberty, Midlands Mortgage Trust, NZCU Baywide, Prospa, Resimac, SBS Bank, Select, Sovereign Home Loans, TSB Bank, Westpac, Basecorp Finance, Heartland (reverse mortgages) Southern Cross Partners, Spotcap and Flexigroup.
Fee’s and expenses/Commissions and other incentives
Download our commission schedule
*When we have to repay commission to the lender
Conflict of interest
To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken every 2 years by a professional compliance adviser.
Duties Information
dm consult (nz) limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to
Complaints Handling Process and Dispute Resolution Scheme
If you have a complaint about our financial advice or service, you need to tell us about it.
You can contact our internal complaints service by phoning us on 0800 030 149 or emailing us at admin@dmconsult.co.nz or your personal adviser using the heading Complaint – (Your Name).
Please set out the nature of your complaint, and the resolution you are seeking.
We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and will work with you to resolve your complaint. We may want to meet with you to better understand your issues.
We aim to resolve a complaint within 20 working days at the most. If we need more time to investigate your complaint, we will let you know.
If we cannot agree on a resolution, you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are:
Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service
complaints@fscl.org.nz
Call: 0800 347 257
Availability of Information:
If you would like a printed copy of this information, we will provide this free of charge upon request.
dm consult mortgages + insurance was established off the back of “doing the right thing” by the clients. We help you by establishing what your financial situation is, what you require, and how we can help you achieve this. Based on our findings, we act on your behalf to approach lenders to attain your goal of property ownership (mortgage), business finance, refinancing from your current bank, refixing your mortgage, top ups to your current lending for smaller loans...
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